If you receive a product that is damaged, defective, or different from the product ordered, you must contact Habiba Sarees within 24 hours of delivery.
Customers may be required to provide:
- Order number;
- Photographs of the product;
- Photographs of the packaging;
- Clear evidence of the issue; and
- An unboxing video where available/required under our return procedure.
An unboxing video is required for damage, wrong-product, or similar delivery-related claims.
Claims may be reviewed before a return or refund is authorized.
Customers should not use, wash, alter, repair, or otherwise modify a product before contacting us regarding a suspected issue.